Shipping Policy

DELIVERY INFORMATION FOR XMAS DECEMBER 2017

Due to Xmas Public Holidays postage of plants will be affected.

 For Herb Plants

Monday 18th December ..Posting All orders

Tuesday 19th December ..Posting All orders

Wednesday 20th December  …NO POSTING OF HERB PLANTS

Thursday 21st December ......NO POSTING OF HERB PLANTS

Friday 22nd December  .... NO POSTING OF HERB PLANTS

Monday 25th December......NO POSTING   ...Xmas day   

Tuesday 26th December ...NO POSTING ..... boxing day

Wednesday 27th December  .... NO POSTING OF HERB PLANTS 

Thursday 28th December ...NO POSTING OF HERB PLANTS 

Friday 29th December ..NO POSTING OF HERB PLANTS 

Monday 1st January 2018    ..NO POSTING OF HERB PLANTS 

HAPPY NEW YEAR!

Our normal postage times will resume from Tuesday 2nd January

PLEASE NOTE:  we never post plants on a Thursday or Friday

For Dried Herbs

 Dried herbs & other products will be posted as normal, excluding public holidays.


 

Herb Plants

$12.95 Flat rate Express Shipping Australia wide Excluding Western Australia and Tasmania

Herb Plants are sent by Express Post Monday, Tuesday and Wednesdays (if you are in a next day delivery zone)

If your plants do not arrive 2-3 days after shipment email is sent. Please check with your local post office and then Contact us immediately.

Other Products

Standard Post - $10.95

Express Post - $12.95

Tracking your Order

Tracking your order is simple:

1. You will receive a shipment email when we send your order.

2. Find the tracking number link at the bottom of the email, click it.

3. The Australia Post site will have the tracking details.

Please note: If you see no tracking details do not panic, Australia post does a bad job at showing all tracking statuses.

 

Contact us if you have any further questions or concerns about your order.

 

Mudbrick Cottage Herb Farms' Refund Policy

Returning your order is easy
If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for online store credit.

Customers will have to pay the return shipping cost unless it was for quality or wrong items sent.

  • Herb Plants cannot be returned unless there are quality issues or wrong items sent.

  • If you are unhappy with the quality of Herb plants they must be photographed on the day of receiving and emailed to us within 24 hours.

  • If you are unhappy with the quality of the dried herbs, please contact us within 10 days of purchase.

  • You can return or exchange any other products for up to 30 days from the purchase date.

Returned or exchanged products must be in the condition you received them.

How do I return my order?

  • Send us an email sandra@herbcottage.com.au

  • include your order email and the reason you would like to return your order.

  • Address details will be sent to you on confirmation.

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