Privacy Policy

During a visit to our web site, your privacy is respected. We do not collect personal information about you unless you choose to send us an e-mail, request a catalogue, or place an order, in which you voluntarily provide your name and contact information. Visitors’ personal information received via e-mail or collected on the website is provided only to Herbcottage personnel, or to agents of Herbcottage who require the information to respond to inquiries, to process and ship orders, or to update you about Herbcottage. We do not sell or rent your information to anyone.

We protect all personal information in our custody with strong security safeguards. Using PayPal or our Westpac Payment system when ordering from our online catalogue ensures that your personal data is never left unprotected on a computer or hard-drive that is not secured on Herbcottage premises.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.


Our site makes use of "per-session" cookies. Cookies are small text files offered to your computer by web servers in order to keep track of your browser as you navigate the site. Unlike "persistent" cookies, which are stored on your hard drive and can last for years, even decades, "per-session" cookies are stored only in your browser’s temporary (cache) memory and are deleted when you shut down your browser.

Here is how our session cookies work: Each time you visit our site, our web server offers your browser a temporary session cookie containing only a randomly-generated numeric string. As you navigate the site, this unique numeric text string is read back to our web server, allowing us to generate an anonymous "click trail" profile of your visit. From the aggregated information on unique visits, we learn how visitors interact with our site, how we can improve our site design and content, and how to improve visitors’ experiences. Session cookies also ensure that your shopping cart is not lost while placing an order online.

Our use of session cookies ensures your online privacy and security. Here’s why: The contents of our session cookie are not linked, shared or associated in any way with personal information that you may have supplied to us or made available elsewhere. A new and unique session cookie is randomly generated for each visit. This means that we cannot track or link together multiple visits by any single user over time. Our session cookies cannot be "read" by any other Web servers, meaning that you cannot be tracked or profiled using our cookie when you surf across multiple sites on the Web.

Visiting our web site with cookies disabled will not prevent you from browsing our web site. You can set your browser to detect and reject cookies. Please consult your browser’s Help Menu for instructions. But if you choose to disable cookies, please be aware that the contents of your shopping cart could, in some rare instances, be lost. Cookies help to ensure that data is not lost during your shopping experience.

Online Shopping System

Order with confidence on Herbcottage online ordering system. Our state-of-the-art shopping cart system is protected from criminals. When you submit your order on the secure server an impenetrable electronic security wall prevents any unauthorized interception of your credit card information, all the way from your computer to ours. On the back end, your order is encrypted on the fly and immediately emailed in encrypted form to Herbcottage. Data never sits on an unsecured hard drive and never gets transmitted over unsecured channels.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.