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Hello Sandra, I'd like to firstly thank you for my beautiful herbs which were received in great condition and are going well. In addition, a huge thank you to Ellia ( excuse me if not spelled correctly). She was so helpful and polite during my phone order and nothing seemed difficult, she also explained all about my queries and more. I called earlier today to pass on my appreciation and spoke to Bianca. As if one beautiful person wasn't enough to deal with. I was amazed. The care and love she also showed regarding her work ethics was the same as Ellia. They both definitely deserve a gold star and a hug. I'd like to ask how on earth did you find these beautiful people that have such a polite and respectful demeanour that ooze passion for what they do. In any normal stance the quality of staff reflect from the hierarchy above, I don't know if this is the case but if these two girls are a symbol of what is reflected above all I can respectfully say is... my blessings to you and your staff ! Many kind regards. George Kouts. K Advisory Group Sydney